Shipping policy

SHIPPING POLICY – Poly Mama Creations

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1. Processing Time
All items are made to order. Production time will be advised at the time of purchase and begins once full payment has been received.

Please note:
Shipping time is separate from production time.

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2. Shipping Rates

• Flat rate shipping within New Zealand: $8

• Additional charges may apply for rural addresses and large or bulk orders

• International shipping available upon request

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3. Delivery Timeframes
Estimated delivery times (once shipped):

• New Zealand: 1–5 working days

Delivery times are estimates only and may vary depending on the courier.

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4. Tracking
Tracking will be provided where available. It is the customer’s responsibility to track their parcel once dispatched.

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5. Delays
Poly Mama Creations is not responsible for shipping delays caused by:

• Courier issues

• Weather conditions

• Public holidays

• Incorrect delivery details provided by the customer

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6. Lost or Damaged Parcels
Once your order has been shipped, it is the responsibility of the courier service.
However, we will assist where possible in resolving issues.

We are not liable for:

• Lost parcels

• Stolen parcels

• Damaged items during transit

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7. Incorrect Address
Please ensure your shipping details are correct.
Poly Mama Creations is not responsible for orders delivered to incorrect addresses provided by the customer.

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8. Local Pickup (If Applicable)
Local pickup may be available. Details will be provided upon request.

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9. Contact
For any shipping-related questions, please contact us directly.

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Thank you for supporting Poly Mama Creations.